The Insolvency Service puts small files (known as 'cookies') on to your computer. Most websites do this. These cookies are used to:

  • help us understand how you use the service, so we can improve it
  • remember what notifications you've seen so you're not shown them again
  • temporarily store the information you enter as part of your claim

The cookies aren't used to identify you personally. They're put on to your computer to make The Insolvency Service work better for you. You can edit or delete the cookies.Find out how to edit and delete cookies

Session cookies

We store session cookies on your computer to help keep your information secure while you use The Insolvency Service.

A cookie is created when you start a redundancy or insolvency payment claim and is deleted when you submit or cancel it.

Cookies and Purposes
SessionStores information submitted during a claim

Introductory message cookie

When you first use The Insolvency Service, you may see a pop-up 'welcome' message. Once you've seen this, we store a cookie on your computer so it knows not to show it to you again.

Cookies their purposes and expiry times
seen_cookie_messageTells us not to show ‘welcome’ message again1 month

Security restrictions cookie

We use a cookie to override security settings if we know the machine you’re using is trusted.

Cookies their purposes and expiry times
_cfduidOverrides security settings if your machine is trusted

We also use a cookie to ensure you’re a friendly user and not a malicious attacker.

Cookies their purposes and expiry times
_csrf_tokenIdentifies friendly human users