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The Insolvency Service puts small files (known as ‘cookies’) on to your computer. Most websites do this. These cookies are used to:

The cookies aren’t used to identify you personally. They’re put on to your computer to make The Insolvency Service work better for you. You can edit or delete the cookies.

Find out how to edit and delete cookies.

Session cookies

We store session cookies on your computer to help keep your information secure while you use The Insolvency Service.

A cookie is created when you start a redundancy or insolvency payment claim and is deleted when you submit or cancel it.

Name Purpose
Session Stores information submitted during a claim

Introductory message cookie

When you first use The Insolvency Service, you may see a pop-up ‘welcome’ message. Once you’ve seen this, we store a cookie on your computer so it knows not to show it to you again.

Name Purpose Expires
seen_cookie_message Tells us not to show ‘welcome’ message again 1 month

Security restrictions cookie

We use a cookie to override security settings if we know the machine you’re using is trusted.

Name Purpose
_cfduid Overrides security settings if your machine is trusted

We also use a cookie to ensure you’re a friendly user and not a malicious attacker.

Name Purpose
_csrf_token Identifies friendly human users